Effective Date: 11-02-2025
This Privacy Policy describes how Qwikcilver Solutions Inc. and our affiliates (collectively, 'Pine Labs', 'we' and 'us') collect, use, disclose, transfer, store, retain or otherwise process your Personal Data when you (whether you are a person or business) apply or sign up for/on a Pine Labs Business Account or other services through the Platform or product applications, if any (collectively 'Services'). This Privacy Policy applies to your use of Our Platform and/or Services, and covers information collected in connection with your access to and use of our Platform and/or Services. Please read this Privacy Policy carefully. By continuing to interact with us, you are consenting to the practices described in this Privacy Policy. For clarity, capitalized terms used in the Terms of Use: https://www.pinelabs.us/terms-of-use shall have the meanings set forth therein, unless specifically amended herein.
“Personal Data” (also referred to as “data” or “information” in this Privacy Policy) means any information or set of information from which we are able, directly or indirectly, to personally identify you, in particular by reference to an identifier, e.g. name and surname, email address, phone number, etc. This Privacy Policy covers how we use your personal information which we gather when you (1) visit or use any of the functionalities of our Platform, (2) register or create an account on our Platform, (3) participate or sign up for our promotional or other marketing activities, (4) reach out to us for inquiries, feedback, concerns, or other purposes, or (5) otherwise interact with us through any other means.
For Services that may involve specific processing of your data, this Privacy Policy might be supplemented by our product specific notices and/or disclaimer (including emails, and in-application prompts) which provide additional information on the processing of your data related to the Services.
Depending on the Services sought, and how you interact with the Platform, Pine Labs may process different information about you. We may collect data (i)directly; to illustrate, when you visit or use our Platform, create a Business Account, avail our Services, contact our customer support, sign up for our promotions and surveys, or otherwise interact with us, or (ii) legally accessible and publicly available sources.
Here is an overview of the categories of data that we may collect directly:
| Category and Sources of Information | Examples | How is Information used? | Disclosure, Sell, or Share | Retention Period |
|---|---|---|---|---|
| Identifiers | Your Name, Mobile Number, Region, Job Title and/or Designation, Company Name, Internet Protocol address, Business Account alias, or other similar identifiers that are willfully submitted by you. | To determine potential customers of Pine Labs and to propose the Services to such customers; Determining whether the Services are available in your country; Providing you with the Pine Labs products and features you choose to use; Providing, maintaining and improving our Services; Delivering the information, including technical notices, security alerts, and support and administrative messages including to resolve disputes, collect fees, and provide assistance for problems with our Services or your Pine Labs account; Sending you information we think you may find useful or which you have requested from us about our products and services; Conducting surveys and collecting feedback about our Services. | We do not disclose or share this information to our service providers and vendors. We do not sell this information. | We will retain this data for a year from the date of our last communication, or as per described in the Services Agreement. |
| IP Address, Browser details, and Opt-Out signal | Measuring, tracking, and analyzing trends and usage in connection with your use or the performance of our Services. | We retain this data for no longer than 6 months. | ||
| We do not collect any precise geolocation data. We collect your IP address, and mask it to map the region of your device, and ensure your privacy. | Measuring, tracking, and analyzing trends and usage in connection with your use or the performance of our Services | We retain this data for no longer than 6 months. |
If you have opted-in that you wish to receive personalized direct marketing communications, we might aggregate data from different sources, whether internally and or from external publicly available sources, to have a better understanding of your preference and interests, and to be able to serve you with more relevant communications. You can always object to these activities by opting out as per this Privacy Policy. In particular, you can always opt-out from receiving marketing-related emails by following the unsubscribe instructions provided in emails. You can always contact us (you will find the contact details in the below section “What are your choices?”) to opt-out from receiving marketing-related communications. We will inform you via your email and pop-up notification on the Platform if we collect any additional categories of personal information or change our business/commercial purpose.
This Cookie Notice explains how Pine Labs uses cookies and similar technologies to recognise you when you visit our websites, such as “www.pinelabs.us“. It explains what these technologies are and why we use them.
Cookies are small data files containing small amounts of information that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies help us to remember things about your visit to our Website, such as number of times you visit our website & your preferred time of the visit and other choices/settings and generally make the site easier for you to use. They may also be used to deliver advertisements that are relevant to you. This isn't always a bad thing. For example, many online retailers use cookies to keep track of the items in an users shopping cart as they explore the site. Without cookies, your shopping cart would reset to zero every time you clicked a new link on the site. That would make it difficult to buy anything online!
We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. We use these essential Cookies to:
Few other possible data the cookies might capture include:
The specific types of first- and third-party cookies served through our websites and the purposes they perform are described in the table below:
| Types of Cookies | Who serves the Cookies | How to refuse |
|---|---|---|
| Strictly necessary cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. | Pine Labs | Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described below section under the heading “How can I control cookies?”. |
| Functional cookies: These cookies are used to enhance the performance and functionality of our | Pine Labs | To refuse these cookies on Pine Labs’s Websites only, please follow the instructions below under the |
| Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable. | heading “How can I control cookies?” Alternatively, some third parties allow you to refuse their cookies universally by using the relevant opt-out link. | |
| Performance cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you. | Google Analytics | To refuse these cookies on Pine Labs’s Websites only, please follow the instructions below under the heading “How can I control cookies?” Alternatively, some third parties allow you to refuse their cookies universally by using the relevant opt-out link below: Google Analytics: https://tools.google.com/dlpage/gaoptout |
You have the right to decide whether to retain cookies and preferences around them. You can exercise your cookie preferences through the browser cookie settings. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. You can exercise your preferences with some third-party cookies by clicking on the appropriate opt-out links provided in the cookie table above.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
We do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
We do not intentionally collect personal information from individuals below the legal contracting age i.e., 18 or otherwise under parental supervision. Our Services are designed with the intention of being used by individuals above the legal contracting age and corporate entities. As such, we do not knowingly solicit or collect information from anyone below this age. Furthermore, we do not have any knowledge or reason to believe that our Services are being accessed or used by individuals under the legal contracting age. Protecting the privacy of children is very important to us, Our Services are not directed at children and children are not eligible to use our Services. We do not collect or maintain personal data from individuals we actually know are under 16 years of age, if we become aware that we have inadvertently collected personal information from someone below 16 years of age, please contact us using the information below under the header ‘Contact Information’, we will take prompt action to delete such information and ensure that it is not retained or used in any manner.
The categories of personal information specified above in this Privacy Policy have been disclosed if required, to the enforcement agencies. However, in the preceding twelve (12) months, we have not sold your personal information to any third party.
We use analytics tools provided by our service providers to track and analyze how you interact with our Platform. These tools help us understand user behavior, measure performance, and improve our Services. By collecting data on aspects such as page views, session duration, and other usage patterns, we gain insights into user preferences and identify areas for enhancement. The information gathered through these analytics tools is used to optimize the user experience, improve the Services functionality, and tailor our offerings to better meet your needs.
Pine Labs may transfer your personal information to various entities, including its processors, its parent company located in India. These transfers may occur to facilitate the services we provide, ensure efficient business operations, and comply with legal or regulatory requirements. By providing your personal information, you consent to these transfers, which may involve moving your data to countries with different data protection standards than those in your home country. We take appropriate measures to safeguard your personal information during these transfers, ensuring it is handled securely and in accordance with applicable data protection laws. You may obtain more information by reaching us at the contact details provided at the end of this policy.
Subject to exceptions under applicable laws, you have the right to request and know about the personal information we collect or have collected about you and upon receiving and verifying your request, we will provide:
The categories of personal information we have collected about you.
The sources of personal information we collected about you.
The business or commercial purposes for collecting, selling, or sharing your personal information.
The categories of third parties to whom we disclose your personal information.
The categories of personal information each recipient received.
The specific pieces of personal information we collected about you.
You have the right to access and receive this information in a portable and usable format that allows transmission of the data to another entity, provided the processing is conducted by automated means and it is technically feasible.
Subject to exceptions under the CPRA and other applicable laws, you have the right to request the deletion of personal information that we have collected from you. Once your verifiable request is received and confirmed, we will delete your personal information from our records and direct any service providers or recipients to do the same.
Subject to exceptions under the CPRA and other applicable laws, you have the right to request corrections to any inaccurate personal information we may hold about you. You may submit a request to correct inaccurate information by contacting us as described below in this Privacy Policy.
You have the right to direct us to stop selling or sharing your personal information. You may submit a request to opt out of sales or sharing by contacting us as described below in this Privacy Policy. We do not collect sensitive personal information. If this changes in the future, we will update our practices and provide appropriate notice and options to enable you to exercise your rights in this Privacy Policy.
You or your authorized agent may exercise the above-stated rights, if applicable, by reaching out to us : (1) please contact us using the information below under the header ‘Contact Information’. To verify your identity, we may ask you the following: (1) email address, (2) phone number, (3) device model, and (4) registration time, and cross-verify it with the information available in our system. California residents may exercise their rights through an authorized agent, by submitting a copy of your written permission to us. For this, we may first verify your identity. You may not be required to submit a copy of your written permission, if the authorized agent has power of attorney pursuant to California Probate Code sections 4121 to 4130. Colorado residents may also exercise their rights through an authorized agent, by submitting a copy of their written permission and verifying their identity to us. We will not respond to your request if we cannot verify your identity or authority to make the request and confirm that the personal information belongs to you.
We aim to respond to verified consumer or access requests within forty-five (45) days of receipt, or sooner if required by applicable law. If additional time is needed (up to a total of 90 days), we will notify you in writing of the reason and extension period, where permitted by law. Opt-out requests will be processed as quickly as possible, but no later than 15 days from receipt. If you have an account with us, we will send our written response to your account. If you do not have an account, we will deliver our response by mail or electronically, based on your preference. Disclosures in response to verifiable consumer requests will cover the 12-month period preceding the request unless otherwise required by law. Our response will also explain any reasons we cannot comply with a request, if applicable. For information portability requests, we will provide your personal information in a readily usable format that allows transmission from one entity to another without hindrance. We do not charge a fee for processing or responding to verifiable consumer or access requests unless they are excessive, repetitive, or manifestly unfounded. If a fee is warranted, we will explain the reason and provide a cost estimate before completing your request.
We will not discriminate against you for exercising your rights, by (1) denying goods or services, (2) charging different prices for goods or services, (3) providing a different level of quality of goods or services, or (4) suggesting that you will receive a different price or quality of goods or services.
We may anonymize your personal information in a way that it can no longer be used to identify you and use, aggregate, and share such anonymized information for a legally compliant purpose without your prior knowledge or consent.
We are committed to protecting your personal information and implementing reasonable security measures to ensure its confidentiality, integrity, and security. These measures include employee training and data protection policies, and technical protections like encryption and firewalls. While we strive to use commercially acceptable and reasonable means to protect your data, we cannot guarantee its absolute security.
We delete personal data when they are no longer necessary for the purposes described in this Privacy Policy.
In any case, unless indicated otherwise in this Privacy Policy, the criteria we use to decide our retention periods include: (i) whether we need your personal data to safeguard our legitimate interest, to perform a contract to which you are subject or to respond to your questions or provide to you the required service or support; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
In case of any change to this policy, we shall inform you via your registered e-mail address and a notice on the landing page of the Application.
To obtain more information or for suggestions or complaints regarding processing your personal information, you may reach us by emailing our Designated Contact Person at DPO@Qwikcilver.com.
This Privacy Policy was last updated on 11-02-2025.
